Stop Press: Ikea design stores ‘as mazes’

Can there be anybody who has ever set foot in one of these flatpack scandi stores who didn’t already know this? Before this shock announcement did everybody just assume they were designed by the same confused designer who creates their baffling furniture assembly instructions?

Even for the Daily Mail this brings stating the obvious to new levels of absurdity. But with universities charging excluding students with crippling fees, whining in their scrabble for money it’s encouraging to see Alan Penn, director of the Virtual Reality Centre for the Built Environment at University College London, flying the flag for funding evidentially imperative research. Let’s hope that there’s enough money left over for the courageous teams that need to be despatched to the woods and the Vatican to find out the truth about bears and popes.

MB

Flatpack furniture stores are ‘designed just like a maze’ (Daily Mail)

By JAMES TOZER

If you’ve ever found yourself hopelessly lost in an Ikea store, you were probably not alone.

The home furnishing chain’s mazy layouts are a psychological weapon to part shoppers from their cash, an expert in store design claims.

The theory is that while following a zig-zag trail between displays of minimalist Swedish furniture, a disorientated Ikea customer feels compelled to pick up a few extra impulse purchases.

A-mazing: A route a customer took through a store. Professor Alan Penn said they are designed to stop customers leaving

According to Alan Penn, director of the Virtual Reality Centre for the Built Environment at University College London, Ikea’s strategy is similar to that of out-of-town retail parks – keep customers inside for as long as they can.

‘In Ikea’s case, you have to follow a set path past what is effectively their catalogue in physical form, with furniture placed in different settings which is meant to show you how adaptable it is,’ he said.

‘By the time you get to the warehouse where you can actually buy the stool or whatever’s caught your eye, you’re so impressed by how cheap it is that you end up getting it.’

The time when our finances were smarter: We could profit if we copied the 1981 approach to money

While its stores have short-cuts to meet fire regulations, shoppers find the exits hard to spot as they are navigating their way through displays of flat-pack furniture, he added.

‘Also you’re directed through their marketplace area where a staggering amount of purchases are impulse buys, things like lightbulbs or a cheap casserole that you weren’t planning on getting.

‘Here the trick is that because the lay-out is so confusing you know you won’t be able to go back and get it later, so you pop it in your trolley as you go past.

Mesmerising: Ikea’s store in Milton Keynes, Buckinghamshire.The flatpack store is designed to make it difficult for us to escape

‘It’s not like somewhere like John Lewis where everything has a logical lay-out and you know you’ll probably be able to navigate your way back to the same spot again.’

Alongside its reputation for good, cheap design, Ikea’s distinctive labyrinth has been phenomenally successful with 283 stores in 26 countries and profits of £2.3 billion last year.

The sometimes gruelling strategy – dubbed ‘more like S&M than M&S’ by Prof Penn – is similar to that employed by out-of-town shopping centres to attract customers then keep them in side for hours on end, he added.

Studies at the Bluewater centre in Kent found that shoppers spent an average of just over three hours inside, with a significant number spending eight hours at a time there.

Malls are subtly designed to keep shoppers moving around the retail floor, rather than towards the exit, while the frequent need to drive to the middle of nowhere means visitors are encouraged to make a day of it.

Along with familiar cafes and play areas, a common design is the ‘dog bone’ mall, where a large store at either end – such as Marks & Spencer or Debenhams – is attracted at knock-down rent, while smaller stores like Next or Mothercare cluster in-between to take advantage of the custom they generate.

Supermarkets use similar tactics, according to Prof Penn.

‘They couldn’t get away with having shoppers going in one single route like Ikea, so what they do is put popular purchases like milk and bread at the far end of the store so you have to walk past shelves of other products on the way.’

Big success: The Ikea store in Wembley, north London. Last year the Swedish giants made a profit of £2.3bn

He has a ‘nightmarish’ vision of a clothing store like Primark directing shoppers on a single route through the store, passing displays of different styles of outfits en route, but questions whether the Ikea template would work on the high street.

‘It would be interesting to have customers go past lots of mannequins showing different lifestyles the clothes were meant to inspire before they actually got to try them on, but so far no-one’s tried it.’

However Prof Penn said the trend was towards more subtle techniques, with new city centre malls having better links to surrounding shops while supermarkets devised more sophisticated tactics for targeting their preferred customers.

Ikea denied that its store layouts were designed intentionally to bewilder customers.

‘Our furniture showrooms are designed to give our customers lots of ideas for every area of the home including your kitchen, bedroom and living room,’ said Carole Reddish, Ikea’s deputy managing director for the UK and Ireland.

‘While some of our customers come to us for a day out to get inspiration for every room, we appreciate that others may have looked at the Ikea catalogue or online offer, have a specific shopping list in mind and would like to get in and out quickly.

‘So to make it easier for those customers, we have created shortcuts.’

via Ikea design stores ‘as mazes’ to stop shoppers leaving so you end up buying more | Mail Online.

Improve Your Memory

(From the preface of: What The F*** Did I Do With My Keys – What our brains are really telling us when we forget things., London, 2009)

What about that memory of your Dad, when he used to tell you you were stupid and how worthless it made you feel  Years after the event you’re still feeling it and, in your lower moments, blaming it for holding you back from pursuing your dreams or actually believing that you deserve success.

What about the memory of your first great love when they waltzed off with someone better looking? Or the parent who walked out leaving you with the psycho one, and all the hurt that went with it?  Could that memory, that embedded fear, have anything to do with why, now, you seem to bugger up all your relationships before anyone gets a chance to get too close?

Or, what about those happy childhood memories of carefree roaming, endless summers and Enid Blyton?  What happened when you grew up and real life turned out not to be full of magic, adventure and cream teas but stress, monotony and utter shit?  Is there possibly some connection between your nostalgic memories and the disappointment, the resentment, that you won’t admit to but still drives you to infantalise yourself with Harry Potter, Friends Reunited or pretending that you’re ‘mates’ with your own kids?

Maybe you find yourself inexplicably clinging on to relationships long past their sell-by date or in terror of asking your boss for a raise or relying on the blissful oblivion of drink or drugs – but if you ever get the sensation that there is something irrational holding you back in life it is, usually, something from your past that is doing it.

But the past isn’t really there, it doesn’t exist, it’s not another country, it is just one thing: a memory.

It seems incredible that the current ‘brain training’ racket, which seems almost to solely exist to justify the sales of hand-held gaming consoles to adults who should know better, is based on such a trivial gain.  Being able to remember faces, or shopping lists, or the capital of Lithuania is, no doubt, helpful but it is nothing that the possession of a pen and piece of paper couldn’t do equally well.  On the other hand, we all have troubling and intangible things in our heads which, if we could only completely forget them, we could really improve the quality of our memories.

So many of us believe that we’ve buried our painful pasts but, with no knowledge of how to forget effectively, we’ve usually just stored their sleeping shadows in the deepest recesses of our minds, ready to surface again when they will be least helpful. –  The field of psychiatry is almost entirely based on the tyranny of inexpertly buried childhood memories rising from the grave, like zombies, to menace us in later life.

In this book I aim to give you the right spade and the best plot, so that you can bury your own, no longer relevant or needed, zombie memories – to forget them completely, effectively and once and for all.